SAP BTP · Introduction to SAP BTP

A BTP service reports 100% SLA availability for a month in which you observed real downtime. What does the 100% actually mean, and what does it NOT cover?

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More in Introduction to SAP BTP

You need authorizations on BTP to stay in step with an external identity source automatically rather than being clicked in by hand. Which assignment method(s) fit, and when is manual still the right call?

A BTP app must reach an on-premise SAP system without opening inbound ports through the corporate firewall. Which component is the sanctioned answer, and what makes it safe?

When would you go to SAP for Me rather than the Cloud Service Status page — i.e., which questions does SAP for Me actually answer for a licensed BTP customer?

A BTP service appears down. Before opening an incident, where do you look first to find out whether SAP already knows, and why does that order matter?

Where does the Guided Answers wizard sit in the troubleshooting sequence, and what does it try before you open an incident?

BTP has been renamed repeatedly. Why does the 2013 name "SAP HANA Cloud Platform" still cause confusion today, and what is the current name?

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