SAP Support & Service Connections

When connecting to SAP over the Internet, what distinguishes sapserv1 from sapserv2, and how do you start SAProuter so it uses the encrypted channel?

A developer is about to make major custom developments in your SAP system — beyond SSCR developer/object keys, what should you also request, and why?

You're setting up SAProuter on a fresh host — where do you get the current executable, and where should it live?

One support session through SAProuter is misbehaving and you want to kill just that connection without cutting off everyone else — which option, and what must you run first?

Before SAP can open a remote connection to your system in an emergency, what customer data must already be recorded, and where do you maintain it?

You already recorded your system's IP and SAProuter data at SAP, but SAP still can't log in for a live incident — which quick link handles the step you're missing?

You try to request an SAP service for a defined solution under Enterprise Support and it's blocked — what precondition is unmet?

In saprouttab, when would you write an S entry instead of P for a support route, and what exactly does S restrict?

SAP support tells you they need OS-level access, not just a SAP GUI login — is the service connection you already opened for frontend access enough?

When you build a SAProuter route string to reach SAP through a chain of routers, what does each hop need and what is the easy thing to get wrong with multiple hops?

After the 2020 Support Backbone update moved system-to-SAP communication to HTTPS, can you decommission your SAProuter?

You just edited saprouttab to add an access rule for an SAP support session — how do you apply it without dropping the connections already running through SAProuter?

In saprouttab, what are the three entry types and why does the order you write them in decide whether a rule has any effect?

A new colleague needs their own S-user (form S<10-digit number>) to log support messages — which S-user can actually create it, and what fails if you ask the wrong person?

Developers on a newly installed system can't register SSCR developer/object keys — what license precondition is the likely cause?

A colleague says 'just apply the SAP Note as a patch' to fix a bug — what's wrong with that framing, and what do SAP Notes actually deliver?

When logging an SAP support message, what concrete situation justifies 'very high' priority, and why does inflating priority backfire?

An SAP engineer says they're blocked from logging into your system to work a 'very high' ticket — what precondition is almost always missing, given SAP cannot open the connection themselves?

Why is a SAProuter different from putting a packet-filter firewall in front of each SAP server, and what does that buy you?

You need to (a) apply a SAP Note and (b) let SAP support log into your system — which transaction does each, and which one do people mix up?