Operations: Monitoring & Alerting

Why is operations in SAP Cloud ALM described as more than watching a single cloud application?

What are the three most important aspects of the SAP Cloud ALM for operations area?

What overall outcome is the SAP Cloud ALM for operations area meant to deliver?

In a hybrid SAP landscape, what does monitoring combine to keep availability, performance, and security high?

Why is tool-supported monitoring considered essential once applications reach the operational phase?

Before monitoring can be implemented in SAP Cloud ALM, what does the required planning step actually mean and produce?

Which central questions guide the choice and configuration of a monitoring solution before setup?

What are the three planning steps, in order, for setting up monitoring in SAP Cloud ALM?

In SAP Cloud ALM operations, what exactly is a business service?

How does business service management surface cloud service availability, and at what level?

How does business service management handle planned downtimes, and which familiar SAP tool does it echo?

In this book's terminology, what three activities does the term event management bracket together?

How many monitoring scenarios does SAP Cloud ALM use to detect runtime events?

In SAP Cloud ALM monitoring, what is the difference between a metric and an event, and when does an event fire?

What is the aim of the business process monitoring scenario, and how does it observe processes?

What is a KPI in business process monitoring, and how do managers act on it?

How does business process monitoring cope with processes that span several different IT systems?

Which products are currently supported by SAP Cloud ALM business process monitoring?

Which four standardized end-to-end core business processes does business process monitoring support, and what does each cover?

How do you read the counts and drill into detail on the Business Process Monitoring overview?

What are the three KPI types in business process monitoring, and what does each measure?

What happens once a measured value crosses a KPI's defined threshold in business process monitoring?

How does SAP Cloud ALM simplify configuring business process monitoring so you needn't model your processes?

What do the three example Design-to-Operate KPIs measure in production order and planning monitoring?

In Lead-to-Cash business process monitoring, what is the difference between the KPIs Deliveries Overdue for Billing and Outbound Deliveries Overdue for Goods Issue?

Which recruiting bottlenecks do the Recruit-to-Retire KPIs in Cloud ALM business process monitoring surface?

Why configure integration and exception monitoring at the business-service level instead of per individual application?

Which metrics and request types can real user monitoring measure, and which backend types are on-premise only?

What makes synthetic user monitoring proactive compared with real user monitoring?

Why is SAP Cloud ALM alone not enough to run synthetic user monitoring?

What are the three components synthetic user monitoring is built on, and what does each do?

How can thresholds be set in synthetic user monitoring, and what does the automatic option use as its baseline?

What are the limitations of what synthetic user monitoring can monitor?

Beyond simply reporting job status, what extra value does job and automation monitoring provide?

Which job types can job and automation monitoring cover?

What questions can job and automation monitoring answer about a job, and what happens when a job status is abnormal?

What does the health monitoring scenario show, how does it gather data, and how are problems surfaced?

What breadth of applications can health monitoring cover in SAP Cloud ALM?

Once monitoring detects an event, what does intelligent event processing do with it regardless of where it came from?

In intelligent event processing, how do an event and an alarm relate to each other?

What actions can be triggered following an event in intelligent event processing?

Which sources currently feed intelligent event processing in SAP Cloud ALM?

Where do you turn on event actions such as alerting in SAP Cloud ALM?

What does the recipient get when the event action is an email notification versus a ticket creation?

In Intelligent Event Processing, what do you land on after clicking a single event situation on the Overview page?

Why can you edit and delete some rules on the Event Processing Rules page but not others?

Conceptually, where does an alert sit relative to metrics, thresholds, and events, and what do a yellow versus a red alarm mean?

How is central alert display handled differently across SAP Solution Manager 7.2, SAP Focused Run, and SAP Cloud ALM?

At the time of writing, which monitoring scenarios support alerting in SAP Cloud ALM, and where do you actually view the generated alerts?

What information does a single row in the SAP Cloud ALM alert list convey?

Beyond reading alerts, what can you do directly from the alert list and from an individual alarm?

What is operation automation in SAP Cloud ALM, and which three SAP services does it integrate with to carry it out?

When automating operations, how do you choose among SAP Workflow Management, SAP Intelligent RPA, and SAP Automation Pilot?

How is a configured business service first surfaced to you in SAP Cloud ALM?

What does the Event Calendar show for a business service, and how do you read a specific event's communication?

Why do freshly connected KPIs show up gray, and what makes them turn green, yellow, or red about a week later?

When defining an event for a KPI, how do you narrow its scope and choose what happens when it fires?

Once a KPI alarm fires, where can you see it, and how do you pin the KPI to the start page?

For an on-premise system, which tab tells you which monitoring scenarios it can actually feed data to?

How do the prerequisite checks differ for a push-based on-premise system versus a pull-based cloud service?

What are the first steps to configure integration and exception monitoring and scope it to a single system?

After scoping a push-monitored on-premise system, what does its monitoring Home page show, and must you switch monitoring on?

To bring a pull-based cloud service into integration and exception monitoring, what must you define, and where do its field values come from?

After adding the HTTP endpoint for a pull-based application, why might monitoring still not run, and which scenarios are the exception?

How do you actually start data collection for a pull-based cloud service, and how soon does data appear?

During specific configuration, why might a system you want to configure be missing from the Managed Components list?

When creating a monitoring filter (say, for IDocs), what is mandatory, which operators are available, and can you trust the value help to be complete?

Where do you turn on events and their alerts for a monitored category, and what is the exact control that activates alerting?

Inside an event's submenu, what does the Filter Configuration control, and where do you set data retention and aggregation?

Besides on-premise systems and cloud services, what else can integration and exception monitoring watch, and how do you set it up?

You want a single tile in Integration & Exception Monitoring that tracks a whole integration flow, not one system. What do you create first, and what is the first thing you must add to it?

In a business service, how do you configure the monitoring filters and events, and what determines which component they apply to?

After defining filters and events for a business service, you move to the Paths menu item. What is a path, and how do you create one?

Real User Monitoring is already active for a system, but you want to stop collecting its data. Where do you turn it off?

A user reports one slow transaction in a cloud service. Which Real User Monitoring page lets you inspect that single request, and what does drilling into its execution time reveal?

In Real User Monitoring, when do you look at the Front End page versus the Back End page?

How does the Expensive Requests page in Real User Monitoring present its data, and how do you read the color scale?

Synthetic User Monitoring needs infrastructure that Real User Monitoring does not. What extra server is required, and can you verify its connection through Landscape Management?

For Synthetic User Monitoring, why is a cloud connector required in addition to the Selenium server, and where is it placed?

In Synthetic User Monitoring, what is a runner, and what rule governs the URL you store in it?

How are Synthetic User Monitoring scripts created, and how do you capture the clicks and inputs of a scenario?

After recording a Selenium script, which fields let you edit an individual step, and what does the Log show?

What does the abbreviation SUM refer to in SAP Cloud ALM operations?

In Synthetic User Monitoring, what is a scenario, and what do you set up inside one?

How do scenarios, runners, business services, and systems relate in Synthetic User Monitoring?

What must be in place before you can add a Synthetic User Monitoring scenario to a runner, and how do you attach and activate the runner?

Which tabs are available for further configuration of a Synthetic User Monitoring scenario?

On the Business Services/Events tab of a scenario, what if you are unsure which business service to link the scenario to?

Besides thresholds, what execution and housekeeping settings can you configure for a Synthetic User Monitoring scenario?

The runner is activated in a scenario but no monitoring data appears. What step is still missing?

When many Synthetic User Monitoring scenarios run in parallel, where do you get a quick overview of all of them?

In synthetic user monitoring, what does clicking a scenario tile on the home page reveal about the underlying script?

How do you stop collecting monitoring data for a specific system in job and automation monitoring?

On the Monitoring page of job and automation monitoring, what is listed and how do you drill into a single job's run history?

Besides the Monitoring page, job and automation monitoring has an Exceptions page and an Analysis page — what does each one give you?

Walk through creating and activating a monitoring event for a system in job and automation monitoring, and how to remove one.

What can you adjust behind the gear icon in job and automation monitoring, beyond individual events?

Starting from a status tile in health monitoring, how do you get from an on-premise system down to its detailed key figures?

For a cloud service under health monitoring, what kind of key figures do you see and how do you inspect a certificate over time?

In health monitoring's specific configuration, how do you turn on data collection for another system, and what has to be in place first?

How do you set a warning-versus-critical threshold on a single health-monitoring metric such as aborted batch jobs?

Where do you configure alerts for health-monitoring events, and how do you switch an event's alarm on?

Why can't you fine-tune health-monitoring events the way you tune events in other monitoring scenarios?

What must happen to monitoring whenever a new application goes into operation?

In SAP Cloud ALM's operating phase, which two capability areas hold the tools needed to run cloud and S/4HANA applications?

Why is business process monitoring called a complement to technical monitoring rather than a replacement for it?

How does integration and exception monitoring make message data meaningful to people focused on business processes rather than technical detail?

What is the aim of the real user monitoring scenario, and what does it correlate?

Where can you get central access to all triggered events and event rules in SAP Cloud ALM?

Where do you get a single, focus-independent view of all triggered event situations in SAP Cloud ALM, and what four statuses can a situation have?

How can you tell at a glance that a pull-method cloud service is not yet being monitored?

You saved a new business service but cannot find it anywhere in Integration & Exception Monitoring. What step makes it appear, and how do you open its details?

What does the business service detail view show beyond the list of components and paths?

In a business service detail view, you click a component and then click its message count. Where does each click take you?

Why does Real User Monitoring have no specific configuration section, unlike other monitoring scenarios?

Before relying on Real User Monitoring for a cloud service, how do you confirm it is actually collecting data, and why was it already switched on?

After selecting a business service for a scenario, what can you configure on it, and how do you decide what happens when an event fires?

On a scenario's Performance tab you can set thresholds manually. What does enabling Global Performance Ratings change?

How do threshold values turn a job's delay into a colour rating in an event's settings?

How do you confirm an on-premise system is ready for health monitoring before configuring it?

What must be true for a cloud service to be integrated into health monitoring?

After opening health monitoring from its launchpad tile, why do some systems already appear on the Home page without any configuration?

Why does every newly created SAP Cloud ALM user receive a verification email before they can be sent notifications?

Before an event can email a person, where must that recipient exist, and what does that app let you manage?

How do you add one or several email notification recipients at once?

A recipient you added never receives event emails — what step in the consent flow was probably missed, and how do you recover?

How do you make a specific monitoring event send an email to a chosen recipient?

Where and how do you set up automatic ServiceNow ticket creation for a monitoring event?

New to an application's monitoring, you set thresholds very sensitively — why does this backfire, and what principle should guide you instead?

When optimising your monitoring configuration, how should you stage the changes so the rollout isn't arbitrary?

What purchasing problems do the Source-to-Pay KPIs in Cloud ALM business process monitoring highlight?

What does the integration and exception monitoring scenario watch, and what kind of landscape is it built for?

Which version restriction and which BTP scope are easy to get wrong when checking what integration and exception monitoring can cover?

Within integration and exception monitoring, how are messages and exceptions different?

Give examples of the exceptions that integration and exception monitoring can catch in SAP Cloud ALM.

How can integration and exception monitoring turn message data into events and alerts?

In the Monitoring menu for a managed component, how is monitoring toggled, and why do the available categories vary?

Selenium environment and script are ready. Walk through starting the Synthetic User Monitoring configuration in SAP Cloud ALM and adding a runner.

How do you make your Selenium scripts available to Synthetic User Monitoring, and what happens if you upload a file whose name already exists?

When adding a Synthetic User Monitoring runner, which entries are mandatory and which is optional?

Before you can use job and automation monitoring for a system, where do you confirm it is ready, and what two indicators must you see?

After opening job and automation monitoring and selecting a push-method system in scope selection, why is there nothing extra to switch on?

How does SAP Cloud ALM change the way an administrator finds out about SAP S/4HANA update terminations (failed updates), compared with checking SM13/SM14 by hand?

In SAP Cloud ALM operations, how can you automatically validate an SAP S/4HANA system against the SAP Security Baseline Template, and where do you do it?

How do you bring the SAP Cloud Connector into SAP Cloud ALM Health Monitoring?

Does SAP Cloud ALM provide central job management (scheduling and approval workflows) as a replacement for SAP Solution Manager's Job Management, and if not, what does SAP recommend instead?

Which SAP Activate deliverable supports monitoring in the operational phase?