KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
What is a Configuration Item (CI), and where are CIs stored?
A Configuration Item (CI) is any entity or system that ultimately needs service via ITSM (e.g., a document or piece of hardware).
CIs are stored in a CMDB (configuration management database) or the LMDB, supporting SolMan as the central IT-service platform for the entire landscape, even beyond SAP.
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