SAP Solution Manager 7.2 · Change Request Management (ChaRM)
What does ChaRM provide, and what two things does it combine?
A framework/workflow/capabilities to manage landscape-wide change. It combines:
- A governance body — guiding the change + release processes.
- The technical mechanism — pushing physical transport requests from system to system.
Resource management, project planning, and release coordination are integrated out of the box; it's built on SAP CRM business transactions with a Web UI, is ITIL-conformant, and needs almost no config.
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