SAP Solution Manager 7.2 · Change Request Management (ChaRM)

What does SOLMAN_WORKCENTER open in 7.2 instead of the old Web Dynpro ABAP transactions?

The SAP Fiori launchpad (also reachable via SM_WORKCENTER).

It's a role/scenario-based one-stop entry that shows different tiles per role.

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How do email notifications work in ChaRM, and what are they used for?
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