KnowCardSAP Solution Manager 7.2 · Change Request Management (ChaRM)
How does ChaRM integrate with ITSM, Test Management, and SAP PPM across the ALM?
- ITSM — changes often originate from an incident/problem/service request; you can spawn an RfC as a follow-up from an ITSM ticket (copy control ensures traceability).
- Test Management — attach test plans/packages to a change.
- SAP PPM + Solution Documentation — PPM tasks and RfCs can generate each other bidirectionally.
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