What is Business Process Operations, and how does it differ from purely technical operations?

It's part of SAP's operations control center (OCC) effort — managing the business side, not just the technical side.

Four tool families:

• Business Process Monitoring — catch errors before they hit the business.
• Business Process Improvement — find execution/performance improvements.
• Data Consistency Management — surface data inconsistencies.
• Job Scheduling Management — automate critical job management.