What three templates cover BDoc and SAP CRM middleware monitoring, and what do they reduce the need for?

Real-time, analysis, and SAP CRM middleware (monitors CRM middleware errors and CRM app-to-mobile-client communication).

They reduce reliance on transactions like SMWMQUEUES / SMWMFLOW / CMWQ. Needs SAP CRM 3.0+ (more detail at 4.0) and ST-A/PI 01Q+; all require understanding the BDoc flow (BDoc type, flow context, sender site).