SAP Solution Manager 7.2 · IT Service Management (ITSM)

What is the ITSM Web Client UI, and what changed about it in 7.2?

Introduced in 7.1, a SAP CRM-based web interface handling all message types (ITSM/ChaRM/Requirements Management).

7.2's minor update: the new Blue Crystal theme (replacing Corbu, introduced by SAP Fiori, same design lineage). Access needs a business role (the key to ITSM functions), assigned via user parameter — better practice: via an authorization role to a user group.

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