KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
Which two text types matter most in ITSM, and what is each for?
- Internal Note — internal reference notes the processor can revisit.
- Information for SAP — the text type you must fill if escalating an incident/problem to SAP.
Separating text types gives IT and external auditors an orderly, understandable audit trail.
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