SAP Solution Manager 7.2 · IT Service Management (ITSM)

An incident and a problem can both be open for the same outage. What single property separates them, and how does that change Problem Management's goal vs Incident Management's?

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More in IT Service Management (ITSM)

For ITSM BW reporting you can run BW in the same client as production ITSM (A), a separate BW client in SolMan (B), or a fully separate BW system (C). Why is A recommended despite B offering better security separation?

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Display System Data shows technical details captured at incident creation. Why does an incident raised from inside the failing screen resolve faster than one created from a managed system generally?

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