SAP Solution Manager 7.2 · IT Service Management (ITSM)

What is xSearch, and why use it before sending a message to SAP?

An enhanced preliminary resource check (not mandatory but recommended) before raising a SAP support message.

It searches multiple resources at once — not just the Service Marketplace SAP Note library, but also SAP Library and SAP Community. The point: exhaust every possible source of a solution before involving SAP.

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