SAP Solution Manager 7.2 · IT Service Management (ITSM)

What does the SAP Notes assignment block let you do, and why record applicable Notes?

Both internal and SAP Digital Business Services processors can record applicable SAP Notes; it connects directly to the SAP Support Portal Note library, and the RFC connection lets SolMan apply a Note straight to managed systems.

Recording applicable Notes documents how an error was solved — future similar messages can reference it.

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