SAP Solution Manager 7.2 · IT Service Management (ITSM)

Which of the three ways to find a message is fastest, and how do they differ?

  • My Messages — every role sees their relevant messages on the ITSM home with no search criteria. The fastest.
  • Worklist — standard search of the user's own transactions (assigned to me / opened by me).
  • Search — across all SAP CRM-type transaction types (incl. ITSM/ChaRM/Requirements Management), with field operators.

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