SAP Solution Manager 7.2 · IT Service Management (ITSM)

What are the two configuration steps to enable embedded support?

  1. On each managed system — SM30 maintain table BCOS_CUST (set RFC Connection to SolMan's BACK destination; if on SolMan itself, NONE suffices).
  2. In SolMan — DNO_CUST04, set PROCESS_TYPE to your customer incident transaction type (so support messages are built in the customer namespace with the right config).

This is one card from the KnowCard library. The full way to learn it — spaced-repetition review, progress tracking, and AI explanations — lives in the KnowCard app. We’re in private beta now; iOS & Android are coming soon.

Join the private beta

Already a tester? Sign in →

More in IT Service Management (ITSM)

What does the 'System Recommendations' option in the SAP Notes block do, and what is required before implementing a Note?
How do ITSM Relationships work, and why would you lock multiple transactions together?
What inbound channels can create an ITSM message?
What are the four Forward options for a message, and what happens after the user confirms a fix?
How do the three ITSM deployment scenarios differ?
What are the key features of SAP IT Service Management (ITSM)?