KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
What two kinds of categorization does ITSM use?
- Multilevel categorization — up to 4 levels (customizable with a second block = up to 8); schema set in the Web Client's Service Operations page; each level depends on the previous.
- Solution Category — independent of multilevel; identifies the type of solution reached when the message closes.
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