KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
What core info is in the Details assignment block, and what six sections is it split into?
A message's core information, in six sections:
- General Data — Message ID (from a number range), Short Description (≤40 chars), business partners (vary by message type)
- Category
- Processing Data
- Relationships
- Dates
- Reference Objects
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