KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
What's the difference between 'business users' and 'customers' as ITSM end users?
- Business users — power/super users inside the SAP organization.
- Customers — classic end users who never see the SAP GUI, work through portals/other interfaces, may not even know SAP is involved, and can sometimes raise incidents directly.
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