KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
What is an incident's reference object (Configuration Item), and where does it come from?
The Configuration Item is the affected technical element.
CIs are read from your iBase (installed base, transaction IB52) — essentially a representation of the LMDB (SAP/non-SAP systems, clients, etc. all count as CIs). A CI can also link to an element in Solution Documentation.
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