SAP Solution Manager 7.2 · IT Service Management (ITSM)

What is Incident Management's actual goal -- and why is 'fix the root cause' the wrong objective for it?

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More in IT Service Management (ITSM)

For ITSM BW reporting you can run BW in the same client as production ITSM (A), a separate BW client in SolMan (B), or a fully separate BW system (C). Why is A recommended despite B offering better security separation?

You set up the RFC destination from SolMan to the SAP support backbone, but messages still can't be sent to SAP. What prerequisite is commonly missed?

You're escalating an incident to SAP. Which text type must you fill, and what goes wrong if you put the details in the Internal Note instead?

Before raising a SAP support message, what does xSearch find that a plain SAP Note Search does not?

An incident and a problem can both be open for the same outage. What single property separates them, and how does that change Problem Management's goal vs Incident Management's?

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