SAP Solution Manager 7.2 · IT Service Management (ITSM)

How do you create a support message from a SAP GUI screen, and what gets captured?

From any SAP GUI screen via Help → Create Support Message, creating an incident tied to that screen.

SolMan's backend auto-captures the system details at the error moment and sends them to central SolMan, routing by auto-detected SAP component. The Component field is auto-set (overridable), Priority defaults to Low; Display Entire Message shows the huge captured technical data.

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