KnowCardSAP Solution Manager 7.2 · IT Service Management (ITSM)
What four business roles does 7.2 deliver, and how do business roles differ from PFCG security roles?
Business roles: Reporter, Dispatcher, Call agent, Processor.
- The business role gives a tailored view — it decides what information you see.
- The PFCG/security role decides which statuses you can set / functions you can execute.
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