SAP Solution Manager 7.2 · IT Service Management (ITSM)

How does ITSM reporting/analytics work, and why does it need no extra system in 7.2?

Dashboard-based analytics using SolMan's own SAP BW reporting infrastructure + Dashboard Builder.

In 7.2 the BW infrastructure comes bundled as part of the NetWeaver stack shipping with SAP CRM — so you need no extra systems (SAP BW, SAP CRM) to use these analytics tools.

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