SAP Solution Manager 7.2 · IT Service Management (ITSM)

Which SAP frontends does embedded support cover, and why can't you actually use it without ITSM deployed?

Frontends: SAP GUI, SAP Fiori (captures client context + last 30 logs + server context + gateway logs), SAP CRM web client, SAP Business Client.

The function is visible even without SolMan connected, but you can't process the resulting tickets without deploying ITSM — there's nothing to handle them.

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