SAP Solution Manager 7.2 · IT Service Management (ITSM)

Which two users does ITSM BW reporting auto-create, and when is each needed?

  • SM_BW_ACT — the technical user to activate ITSM BW content in the BW system (here, SolMan); auto-assigned the SAP_BI_E2E role.
  • BI_CALLBACK — the READ/BACK RFC connection user created in SolMan; needed only with Option B or C.

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