SAP Solution Manager 7.2 · IT Service Management (ITSM)

What is SAP Jam in ITSM, and what's its purpose?

A 7.2 social-business collaboration tool embedded in the Web Client UI (and mobile) — forums, public/private groups, notes, and video; integrated into a message via the SAP Jam assignment block.

Purpose: crowdsource message resolution, tapping experts across the org as an extra knowledge source.

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